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Privacy Policy

Introduction
At Pro-Frame Window Installations LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.proframeinstallations.co.uk (the "Site"), and how you can make informed decisions about your information.

Please read this Privacy Policy carefully. By using the Site, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

Personal Information

Personal information refers to any information that can be used to identify you personally. This includes but is not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information (for purchases)

Non-Personal Information

We also collect non-personally identifiable information to help improve our website and your experience, such as:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Pages visited and time spent on the site

2. How We Collect Information

We collect information through various methods, including:

  • Directly from you: When you fill out a form, sign up for our newsletter, make a purchase, or communicate with us through the Site.

  • Automatically: When you browse our Site, we use cookies and other tracking technologies to collect data about your browsing behavior.

3. Use of Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our website and services.

  • To personalize your experience and improve customer service.

  • To process transactions and send related communications (e.g., order confirmations, updates).

  • To send periodic emails regarding your order or other products and services.

  • To respond to inquiries, comments, or feedback.

  • To comply with legal obligations or resolve disputes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons) to track your activity on our Site and collect certain information. Cookies help us improve the functionality of the Site, track user preferences, and analyze website traffic.

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Site.

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties unless we have your explicit consent or the following situations apply:

  • Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf (e.g., payment processors, email service providers, hosting services). These third parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.

  • Legal Compliance: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, please be aware that no method of data transmission over the internet is 100% secure, and we cannot guarantee its absolute security.

7. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions.

  • Opt-out: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.

  • Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us at [email address or contact information].

8. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete that information.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised accordingly. Please review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Pro-Frame Window Installations LTD
Email: proframeinstall@gmail.com
Phone: 07387878951
Address: 69A Ladymead, Cricklade, SN66EP

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described.

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