Privacy Policy

A Legal Disclaimer

Privacy Policy

Last updated: May 2026

At Pro-Frame Installations, we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us regarding our services.

1. Who We Are

Pro-Frame Installations provides window, door, conservatory, and home improvement installation services throughout the United Kingdom.

For any privacy-related enquiries, please contact:

Email: info@pro-frameinstallations.co.uk
Website: www.pro-frameinstallations.co.uk

2. Information We Collect

We may collect and process the following information:

Information You Provide

Name
Email address
Telephone number
Property address
Details about your enquiry or project

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and usage data

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations and services
Arrange surveys and installations
Improve our website and customer experience
Send service updates or relevant communications
Meet legal and regulatory obligations

We will only use your data where we have a lawful basis to do so under UK GDPR.

4. Marketing Communications

We may contact you regarding our services if:

You have requested information from us
You are an existing customer
You have consented to receive marketing communications

You can unsubscribe or opt out at any time by contacting us directly.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with:

Product suppliers
Installation teams or contractors
Service providers assisting our business operations
Legal or regulatory authorities where required

All third parties are expected to handle your data securely and lawfully.

6. Data Storage & Security

We take appropriate security measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies to:

Improve website functionality
Analyse visitor behaviour
Enhance user experience

You can manage or disable cookies through your browser settings.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

More information is available from the Information Commissioner’s Office (ICO).

9. Retention of Data

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Maintain business records

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised update date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact:

Pro-Frame Installations
Website: www.pro-frameinstallations.co.uk
Email: info@pro-frameinstallations.co.uk